Shipping policy

Last updated: August 2026

1. Introduction

At Naz Online Mart, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, dispatched and delivered within the United Kingdom.

By placing an order through our website, you agree to the shipping arrangements described below.

2. Delivery Area

We currently offer delivery within the United Kingdom. Delivery availability may depend on the destination address and the products included in your order.

If a particular location cannot be served, we will contact you as soon as reasonably possible after receiving the order.

3. Shipping Rates

Shipping charges are displayed during checkout before you complete your purchase. Our standard delivery options are currently:

Shipping charges and delivery options may vary depending on the order, destination and products purchased. The shipping cost applicable to your order will be shown before payment is completed.

4. Order Processing

Orders are normally processed after successful payment confirmation. Processing time is separate from the delivery time shown above.

We aim to prepare and dispatch orders as quickly as reasonably possible. During busy periods, promotions, holidays or unexpected circumstances, processing may take longer than usual.

5. Delivery Times

Delivery times shown on our website are estimates rather than guaranteed delivery dates unless a specific guaranteed service has been expressly agreed.

Delivery may take longer because of courier delays, severe weather, public holidays, incorrect or incomplete delivery information, high demand or circumstances outside our reasonable control.

6. Order Tracking

Where tracking is available for your chosen delivery service, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to appear after the parcel has been handed to the delivery provider.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you realise that your delivery information is incorrect, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

8. Missed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the courier may leave instructions explaining how to arrange another delivery or collect the parcel, depending on the delivery service used.

If your parcel is returned to us because of an incorrect address, failure to collect the parcel or another customer-related delivery issue, please contact us so that we can discuss the available options.

9. Delayed Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can investigate the delivery with the relevant courier.

We will make reasonable efforts to assist with delayed shipments and provide available tracking or delivery information.

10. Lost or Missing Parcels

If you believe your parcel has been lost, please contact us. We may need to investigate the shipment with the relevant delivery provider before determining the appropriate next step.

Where a product has not been delivered and you have statutory rights relating to non-delivery, those rights will not be affected by this policy.

11. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of the outer packaging and the product. This can help us investigate the issue with the delivery provider and determine the appropriate remedy.

12. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us with your order number and details of the issue.

We will review the order and work with you to arrange an appropriate solution.

13. International Delivery

Our standard shipping service is currently intended for delivery within the United Kingdom. If international delivery becomes available, the applicable countries, delivery charges and terms will be displayed during checkout.

14. Returns and Refunds

Information about returning products, cancellation rights and refunds can be found in our Return & Refund Policy .

Nothing in this Shipping Policy affects any statutory consumer rights that apply to your order.

15. Contact Us

If you have any questions about shipping or delivery, please contact Naz Online Mart using the details below.

Delivery estimates and shipping charges may change from time to time. The shipping options and charges shown at checkout for your order will be the applicable options for that purchase, subject to applicable law.