Frequently Asked Questions
Find answers to some of the most common questions about Naz Online Mart.
How can I place an order?
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Simply browse our products, add your desired items to your cart,
proceed to checkout, enter your delivery details and complete
your payment.
How long does delivery take?
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Standard UK delivery generally takes 2–5 working days.
Express delivery generally takes 1–2 working days.
How much does shipping cost?
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Standard UK delivery is £4.99, Express delivery is £8.99,
and eligible orders over £100 qualify for free standard delivery.
Can I track my order?
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Yes. You can visit our Track Your Order page and enter your
order details. Where tracking is available, tracking information
will also be provided after dispatch.
Can I cancel my order?
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For qualifying online purchases, you generally have a 14-day
cancellation right under applicable UK consumer law. Please
contact us as soon as possible if you want to cancel your order.
Can I return an item?
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Yes. Qualifying purchases can generally be returned in accordance
with our Return & Refund Policy. Certain products may be subject
to applicable legal exceptions.
When will I receive my refund?
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Qualifying refunds are generally processed within the applicable
UK statutory timeframe. Refunds are normally made using the
original payment method.
What if my item arrives damaged or faulty?
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Please contact us as soon as possible with your order details.
If the product is faulty, damaged or not as described, your
applicable statutory consumer rights will apply.
How can I contact Naz Online Mart?
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Where is Naz Online Mart located?
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Our business address is:
72A Chester Street,
Flintshire, CH6 5DH,
United Kingdom
Still Have Questions?
Our support team is happy to help.
Contact Us
