Taxes & VAT

Naz Online Mart is committed to providing clear and transparent pricing to our customers in the United Kingdom.

Where VAT or other taxes are applicable to a product, the applicable tax treatment will be reflected in the price and checkout information in accordance with applicable UK requirements.

The VAT rate can vary depending on the type of product. Therefore, we do not apply one fixed VAT rate to every product.

Shipping Information

We currently offer shipping within the United Kingdom. Available delivery options and applicable charges are shown during checkout.

Delivery times are estimates and may vary depending on the destination, courier, order processing time and circumstances outside our reasonable control.

Delivery Service	Estimated Delivery	Shipping Cost
Standard UK Delivery	2–5 working days	£4.99
Express UK Delivery	1–2 working days	£8.99
Free Standard Delivery	2–5 working days	Free on eligible orders over £100

Order Processing

Orders are normally processed after successful payment confirmation. Processing time is separate from the delivery time shown above.

During busy periods, promotions, public holidays or unexpected circumstances, order processing may take longer than usual.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to help, but an address change may not be possible after dispatch.

Delivery Delays

Delivery dates and timeframes are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly offered.

Delays may occur because of courier issues, severe weather, public holidays, high demand, incorrect address information or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available for your chosen delivery service, tracking information may be provided after your order has been dispatched.

You can also visit our Track Your Order page for further information.

Customs & Import Charges

Our standard service is intended for deliveries within the United Kingdom. If international delivery is offered in the future, any applicable customs duties, import taxes or other charges will depend on the destination and the applicable laws.

Where applicable, customers will be provided with relevant information about additional charges before completing an order where those charges can reasonably be determined.

Returns & Refunds

Information about returns, cancellations and refunds can be found in our Return & Refund Policy .

Nothing on this page is intended to remove or restrict any statutory consumer rights that apply to your purchase.

Need Help?

If you have any questions about taxes, shipping charges, delivery times or your order, please contact Naz Online Mart.

Shipping charges, delivery options and tax treatment may change from time to time. The charges and options applicable to your order will be shown during the purchasing process.