1. Introduction

At Naz Online Mart, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we may collect, use, store and protect information when you visit our website, place an order, contact us, create an account or otherwise interact with Naz Online Mart.

2. Information We May Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing address, delivery address and information relating to your orders.

We may also collect certain technical information about your use of the website, such as your IP address, browser type, device information and general website usage information.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Arrange delivery of purchased products.
• Provide customer service and support.
• Respond to questions, complaints and enquiries.
• Process payments through relevant payment providers.
• Maintain and improve our website and services.
• Help prevent fraud, misuse and security issues.
• Comply with applicable legal and regulatory requirements.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information where it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests or where you have given us your consent.

5. Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method you use, your payment information may be provided directly to the relevant payment provider.

Where payment information is processed directly by a payment provider, Naz Online Mart does not intend to store complete payment card numbers or security codes on its own systems.

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business and provide our services.

This may include delivery providers, payment providers, website and technology providers, professional advisers or legal authorities where disclosure is required or permitted by law.

We do not sell your personal information as part of our normal business operations.

7. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage and improve the customer experience.

Where required, non-essential cookies will be handled in accordance with applicable requirements and your cookie preferences.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with applicable legal, accounting and tax requirements.

10. International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect your information.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:

• The right to request access to your personal information.
• The right to ask us to correct inaccurate information.
• The right to request deletion in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability where applicable.

If we process your information based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing carried out before the withdrawal.

12. Marketing Communications

Where permitted by law, we may send information about products, services or offers. Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children where applicable law requires parental or guardian involvement.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

Any updated version will be published on this page with the revised update date.

16. Contact Us

If you have any questions about this Privacy Policy or would like to exercise a privacy right, please contact Naz Online Mart.

Last updated: August 2026